Refund policy

Return & Refund Policy

Last Updated: June 30, 2026

Store Name: BloomSpa

1. Return Time Limit

All return requests must be submitted within 30 calendar days from the date your package is delivered. Requests submitted after this window will not be approved.

2. Eligible Return Conditions

Items can be returned or exchanged only if they meet all the following standards:
  1. Unworn, unwashed, undamaged, no stains, no odor, no pet hair.
  2. All original tags, labels, packaging and accessories are fully attached and intact.
  3. No signs of makeup stains, sweat marks, cuts or self-modification.
  4. Provide valid order number and purchase record.

3. Non-Returnable Items

For hygiene, promotion and custom rules, below items cannot be returned/exchanged once sold:
  • Lingerie, underwear, swimwear, hosiery, socks (hygiene products)
  • Clearance final sale items, flash discount goods
  • Custom printed, personalized customized clothing
  • Free gifts, promotional samples

4. Damaged, Defective or Wrong Items

If you receive torn, stained, defective or incorrect clothes:
  1. Contact our customer service within 7 days after package arrival.
  2. Send clear photos of the outer package, defective clothes and order ID.
  3. We provide free replacement or full refund; we cover all return shipping fees.

5. Standard Voluntary Return Process

  1. Email customer service with your order number and return reason.
  2. We will send the official return address within 24 working hours.
  3. Customers are responsible for return shipping fees; original shipping cost at checkout is non-refundable.
  4. Ship back the items within 7 days after receiving the return address.
  5. Once we receive and inspect the intact goods, refunds will be processed to your original payment method within 5–10 business days.

6. Exchange Rules

Unworn full-price clothing can be exchanged for different sizes/colors within 30 days. Customers pay both outgoing and return shipping costs.

7. Refund Method

All refunds will be issued to your original payment account (Credit Card, PayPal, etc.). We are not responsible for bank processing delays.